eHub

eHub is a mobile application designed for the building service and security industries, offering employee and customer self-service capabilities. This app, accessible on the Android platform, provides users with immediate access to essential information anytime and anywhere. Users can download eHub to manage various aspects of their work and service interactions effectively.

The app is intended for employees, supervisors, and customers of TEAM Software clients that have licensed eHub. Access to the features available within the app is determined by employers and contractors, ensuring that users can engage with the app's functionalities relevant to their roles.

For employees, eHub includes a range of self-service features that facilitate job management. Users can view detailed job information, including job location, and are able to access, sign, and complete work tickets. The application allows for the submission and review of work requests, enabling employees to keep track of their responsibilities easily. Additionally, users can complete surveys and inspections, as well as sign off on tasks, ensuring accountability in their work processes.

Timekeeping is another critical aspect of eHub for employees. The app provides real-time access to time and attendance information, helping users monitor their hours worked and manage their schedules effectively. Employees can find replacements for scheduled shifts and create billable work tickets on the spot, streamlining various operational tasks.

The app also includes features aimed at managing people within the organization. Employees can view and modify their schedules and timekeeping information through the app. Compliance information is readily available, allowing users to stay updated on necessary regulations and requirements. Targeted communication tools within the app facilitate effective messaging among team members, enhancing collaboration and coordination.

Managing personal information is simplified through eHub as well. Users can access their pay stubs, W-2 forms, and hourly benefit balances, including paid time off (PTO) and sick leave. The app also allows employees to update their contact information and clock in and out of jobs seamlessly, which aids in maintaining accurate attendance records.

For customers using eHub, the self-service features are tailored to enhance their experience with service providers. Customers can view electronic invoices and job information, along with time and attendance data related to their services. The app provides insight into scheduled job site work, allowing customers to stay informed about ongoing operations.

Customers can also request additional work or coverage directly through the app, with the ability to track the status of these requests in real-time. This feature ensures that customers remain engaged and informed regarding their service needs. Furthermore, customers can perform inspections or complete surveys within the app, viewing results and deficiency statuses directly.

Signing off on inspections and work tickets is another function available to customers, providing a straightforward method to confirm the completion and quality of services rendered. This capability fosters transparency between service providers and customers, ensuring that all parties are aligned on service expectations and outcomes.

eHub's mobile application enhances workforce and customer management by placing essential tools directly in users' hands. The app's user-friendly interface and comprehensive features empower employees and customers to manage their tasks and interactions efficiently. Whether it is accessing job information, managing schedules, or submitting requests, eHub facilitates a streamlined approach to service management.

This application is an essential tool for those in the building service and security sectors, enabling effective communication and operational efficiency. With its extensive range of features, eHub serves as a significant resource for managing both employee and customer needs, contributing to improved service delivery and satisfaction.

By offering a blend of self-service capabilities for both employees and customers, eHub stands out as a practical solution in its industry. The application integrates various functionalities that enhance the management of jobs, timekeeping, and personal information, as well as facilitating customer interactions and requests. The ability to access crucial information anytime and anywhere makes eHub a valuable asset for enhancing operational effectiveness in building services and security.

With eHub, users gain a powerful tool that supports their daily tasks and interactions, encouraging a more organized and efficient approach to managing workforce and customer relationships. This application is well-suited for those looking to improve their service management processes.